7K Casino - Die Auszahlung des Spielers verzögert sich.

Hello, please help me figure this out. I also withdrew before this issue, and they said I had to wait almost 20 days for the full amount to be withdrawn. This time, I withdrew on March 25, 2026, according to their withdrawal policy, it takes five days. I waited fine, but today, April 22, 2026, it's been almost a month since the withdrawal. Each time, they say account verification, but there was a verification before that, too. I don't understand, should I wait a month for each withdrawal? Please help me figure this out.

Здравствуйте, помогите пожалуйста разобраться, до этой проблемы тоже ставила на вывод, сказали проверка ждала почти 20 дней пока вся сумма не вывелась, в этот раз поставила на вывод 25.03.2026 по их регламенту 5 суток на вывод, хорошо подождала, но сегодня уже 22.04.2026 почти месяц без 3 дней как сумма на выводе, каждый раз пишут что проверка аккаунта, но до этого тоже была проверка, я не понимаю каждый вывод мне нужно ждать месяц что ли. Помогите разобраться пожалуйста

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 7K Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your player's account accessible to you? Can you log in?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Which documents did the casino request from you to provide? When was the last time you were able to withdraw from the casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas