7K.Casino - Das Spielerkonto wurde ohne Angabe von Gründen geschlossen.

Hello, I would like to file a complaint against 7k Casino for fraudulent activity. I completed the verification process, everything was confirmed, and my first withdrawal was processed. Now I'm logging in and they're saying my account is blocked. They're saying multiple accounts are blocked, even though I only have one verified account, which I logged in and played on. Then they're saying I provided fictitious information. Please sort this out and let them withdraw my winnings.

Здравствуйте, хочу обратиться с жалобой на 7к казино, мошеннические действия, прошел полностью верификацию, все подтвердили, первый вывод мне вывели, а сейчас захожу пишут аккаунт заблокирован, говорят сначала запрещено несколько аккаунтов, хотя у меня только один верифицированный, который я зашел играл, а после пишут что я предоставил фиктивные данные, разберитесь пожалуйста с этим, пусть выведут мой выигрыш

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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 7K Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please forward the document submissions that the casino claims are fictitious? Send the information to my email at tomas@casino.guru.

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Kyamran,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru