4Play.bet Casino - Dem Spieler werden im Rahmen einer Werbeaktion kostenlose Spins nicht gutgeschrieben.

Hello,

Complaint regarding promotions

On my first visit to the Casino on the 14th 2.25 , I made a deposit and wagered the amount...

I did not receive the free spins. I contacted support and was informed that the validity would be on the date of the email 13/2, BUT this does not appear in the email.

TODAY 4/3 I deposited the amount in reference, I placed the bets according to the promotion and I didn't receive the free spins.

I spoke to support and they opened a ticket for verification.

Total misleading advertising.

Olá,

Reclamação referente as promoções

Na minha primeira participação no Casino dia 14 2.25 , efetuei depósito e apostei o valor em referência...

Não recebi os giros gratis. Entrei em contato com suporte e fui informado que a validade seria na data do email 13/2, MAS isso não consta no e-mail.

HOJE 4/3 efetuei depósito no valor em referência, fiz as apostas conforme a promoção e não recebi os giros gratis.

Falei com suporte e abriram chamado para verificação.

Propaganda enganosa total.

Dear emersonaa1403,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 4Play.bet Casino.

Please allow me to ask you a few questions, so I can better understand the situation.

• Could you please forward the promotion email you received to my email at tomas@casino.guru for review?
• Could you please share with me your communication with the casino? Send emails or chat transcripts to my email, or post screenshots here

Thank you very much in advance for your reply.

Best regards,

Tomas

Hi Tomas

Thank you for your attention.

The casino has credited the spins.

We can cancel the claim.

Thank you

Emerson

Ola Tomas

Obrigado pela atenção.

O Casino efetuou o crédito dos giros.

Podemos cancelar a reclamação.

Obrigado

Emerson

Dear emersonaa1403,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Tomas

Casino.Guru