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I have sent many emails to @1xbet security support and they are not responding to my emails and they are not giving me any solution to withdraw my money.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can better understand the situation.

• Is your player's account accessible? Can you log in and play?
• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?
• Are you able to request a withdrawal of your winnings? Which payment method do you use?
• Could you please share the communication of your attempts to resolve the issue with the casino? Send the information to my email at tomas@casino.guru

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I've share with all Details by email.

Thanks for your response via email

Please allow me to share your responses here:

Please find my answers below:

* My player account is accessible. I can log in, but I cannot withdraw my balance. 

* I have not made any successful withdrawals from this casino in the past. 

* I have submitted the requested KYC documents, but the verification/approval is still pending. 

* My winnings were accumulated without violating any bonus terms. 

* I am able to request a withdrawal, but it is not being processed. I use the standard payment method available in my account. I have already contacted the 1xbet support multiple times regarding this issue. 

* Also I've shared my Government Documents With You and the documents I've sent with 1xbet security support.

I will forward the email communication and relevant details to your email address as requested. Thank you very much for your assistance. 

I hope this issue can be resolved soon. 

• If the issue with your verification persists, could you please share any recent email you received from the casino's security department regarding the verification requirements or feedback, if available?

Please send this information to my email at tomas@casino.guru

Dear Hasanbd,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru