1xBet Casino - Der Spieler konnte sein Konto für die Auszahlung nicht verifizieren.

Hi,I made an account with 1XBet and made a deposit through Apple Pay,it took me to a payment provider called ECCOMPAY which was used to make the deposit,it’s a payment provider not a bank,they have asked me over and over to provide the card details of that eccompay transaction which is impossible as it’s a payment provider I have sent multiple screenshots and emails saying that I can’t get it but I could show on my banking app that the money came out of my AIB banking account,They won’t let me verify my account until I get that card which is impossible,they are no help whatsoever can you help

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• How many deposits have you made to this casino so far? If possible, kindly provide me with a screenshot of your transaction history showing all deposits made to the casino.
• Do you recognize the card ending in 8480 that the casino has requested you to verify?
• Have you been asked to submit any other identity documents to the casino as part of the verification process?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Eoin12,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika