1xBet Casino - Das Spielerkonto wurde geschlossen.

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Dear Momohard,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you ever indicated that you may suffer from gambling addiction when interacting with the casino?
• Are there any specific documents or information 1xBet has requested from you that you haven’t submitted yet?
• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards

Petra

Thank you for your reply and for providing the previous details, Momohard.

Could you provide any additional communication you had with the casino? This can include screenshots, emails, or chat records. You can send me all the documents to:petra.h@casino.guru or post your screenshots to the thread.

Thank you again for your cooperation.

Dear Momohard

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Jozef, (jozef.k@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Petra

Hello,

I cannot provide any additional medical documents.

I have already submitted several certificates, and it is impossible for me to obtain more.

Since 1xBet is still demanding new documents, I kindly ask you to close the case as "UNRESOLVED."

I accept that I cannot continue this process anymore.

Account ID: ***

— Mohamed

Hi,

I truly appreciate you sharing your experiences with the Casino Guru team. We will now proceed to reach out to the casino.

Dear 1xBet Team,

My account has been blocked for weeks without a real explanation, despite the fact that I provided several medical documents as you requested. Every message I receive is the same automatic reply:

"Please pay attention to the requirements of the Security Department."

Even when I clearly stated that I cannot provide additional documents, I still received the same message.

This is not assistance — this is dismissal.

Additionally, I have received messages from info@melbet and info@1xbet both signed by the same operator (Afsana) and containing the identical text.

This confirms that my personal data was shared between 1xBet and Melbet without my consent.

Immediately after Melbet blocked my account, 1xBet blocked mine as well, which raises serious concerns.

Therefore, I am officially requesting:

A refund of all my deposits made before the account was blocked.

Deletion of all my personal data from your system.

Permanent closure of my account, as I no longer feel safe on your platform.

I hope you will handle this complaint seriously.

Thank you.

Mohamed

After several stressful weeks and countless repetitive messages, I was finally refunded my initial deposits by 1xBet. I appreciate the refund, but the experience was extremely difficult.

My account was blocked for weeks with no clear explanation. I kept receiving the same automated messages and was repeatedly asked for the same documents. The communication with the Security Department felt impossible.

In the end, my bets were cancelled and my initial deposits were refunded, which I sincerely appreciate. However, the process lacked transparency, clarity, and humanity.

🔴 My advice to players: be very careful.

Any verification or account block can last for weeks, and getting real answers is extremely difficult.

Thank you to 1xBet for resolving the issue, but I strongly encourage players to stay cautious with online gambling platforms.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Momohard,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Jozef