1win Casino - Die Einzahlung des Spielers fehlt.

On Saturday, August 9, 2025, I made a $10 deposit at the 1win casino, but it never arrived. The bank already deducted the money, but it never arrived in my casino account. I need an answer.

El sábado 9 de agosto del 2025 hize un deposito de 10$ al casino de 1win pero nuca llego, el banco ya lo descontó el dinero pero nuca llego a mi cuenta del cacino nesesito respuesta

Dear player,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied. 

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding. 

Best regards, 

Natalia

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Dear fernanda6414daza50,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Nothing was solved, apart from that they make you wait a week before they even help you.

No se soluciono nada a parte te hacen espera una semana para que ni te ayuden

Dear player, have you already contacted your payment provider? What information did you receive from them?

Dear fernanda6414daza50,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Natalia
Casino.Guru