1win Casino - Die Auszahlungsanfrage des Spielers verzögert sich.

I have been trying to withdrawal money from this casino. They keep telling me to use another method (which I can't because they only offer me one way to withdrawal) or wait and it will work later which I have done as well. It keeps getting cancelled. They when I ask for further help they end the chat. I have chat at least 10 times today and no one will help me.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you successfully made any withdrawals from this casino in the past?
• Have you verified that all of your payment details were entered correctly when requesting the withdrawal?
• Have you tried using a different payment card for the withdrawal (registered in your own name)?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hello

I have not been able to make a successful withdrawal. I have tried 75 times. They continue to tell me to keep trying and use a different payment option but they only give me one option. This is the latest email from them, then I respond that I only have one option for withdrawal and I have tried 75 times and I get the say response back.

FirstSupport

Hello!

It's really frustrating when you encounter the same situation multiple times. 1win has no withdrawal restrictions. Currently, your account does not require verification. Your game account is functioning normally, and you have access to the full functionality of the site.

Your withdrawal was rejected by the payment system, and the funds have been returned to your game balance. We apologize for the inconvenience. Please try again later.

Please note that withdrawals are only possible through the system you used to make your deposit:

• Cryptocurrency → crypto withdrawal;

• Other methods (card, e-wallet, etc.) → withdrawal using the same method.

If the desired withdrawal method is not displayed, you need to switch to the desired currency. For example, if you want to withdraw to CAD using fiat, but your balance is in cryptocurrency, you need to change the currency to CAD. The desired method will appear in the "Withdrawal" section.

If you have any further questions, please feel free to contact us again. We are always ready to assist you as quickly as possible.

Sincerely, the 1win team.

thanks for your help!

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Appi123,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika