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URGENT FINANCIAL CLAIM

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Withdrawal not received. URGENT CLAIM On 06/18/2026 I requested a withdrawal of $500,000 ARS which appears as approved on your 1win gaming platform.

but the funds never entered my Mercado Pago account.

Today marks 16 days of delay.

I have already provided the bank statement in PDF format that proves the lack of accreditation.

Since your support only responds that the case is "still under review" without providing any solutions, I request the immediate: Manual crediting of ARS 500,000 to my bank account. Or, failing that, that they be returned to my gaming account so I can withdraw them through another method.

I also require proof of transfer with the Coelsa code / End-to-End / Gateway ID so that I can file a claim myself with the payment processor in Argentina.

If I do not receive a satisfactory response within the next 48 hours, I will file a formal complaint with all supporting screenshots on all international arbitration portals, including AskGamblers, and will also initiate a dispute with their licensing regulator in Curaçao, thus damaging their reputation.

RECLAMO FINANCIERO URGENTE

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Retiro no recibido. RECLAMO URGENTE El día 18/06/2026 solicité un retiro de $500.000 ARS que figura como aprobado en su plataforma de juego 1win.

pero los fondos nunca ingresaron a mi cuenta de Mercado Pago.

Hoy se cumplen 16 días de retraso.

Ya he proporcionado el extracto bancario en PDF que demuestra la falta de acreditación.

Dado que su soporte solo responde que el caso "sigue en revisión" sin dar soluciones, solicito de manera inmediata: La acreditación manual de los $500.000 ARS en mi cuenta bancaria. O en su defecto, que sean reitegrados ah mi cuenta de juego para poder retirarlos por otro medio

también exigo el comprobante de transferencia con el código Coelsa / End-to-End / ID de pasarela para poder reclamar yo mismo al procesador de pagos en Argentina.

De no recibir una respuesta resolutiva en las próximas 48 horas, procederé a elevar una queja formal con todas las capturas de pantalla de prueba ante todos los portales de arbitraje internacional Askgamblers y además de iniciar una disputa ante el regulador de su licencia en Curaçao, afectando la reputación. [redacted]

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Dear pmmartin,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.

• Have you made any successful withdrawals before using the same payment method?
• If so, how long did it take to be processed?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue. Thank you very much in advance for your reply.

Best regards,

Jean