1win Casino - Der Spieler kann sein Guthaben nicht abheben.

I registered on 1 Win, but my email was wrong when registering, now I need to withdraw and I can't because the code only arrives by email and does not go to the registered cell phone.

I need to correct the email but I didn't find any place within the platform that I could change, I come to request this correction through this contact.

E-mail that is registered there incorrect is:

donabela.empresa@gmai.com

The correct email is:

donabela.empresa@gmail.com

ID: 14218278

Fiz o meu cadastro no 1 Win, porém meu e-mail ficou errado na hora de cadastrar, agora preciso sacar e não consigo pq o código só chega por e-mail e não vai para o celular cadastrado.

Preciso fazer a correção do e-mail mas não encontrei nenhum lugar dentro da plataforma que pudesse alterar, venho solicitar por meio deste contato essa correção. 

E-mail que está lá cadastrado incorreto é:

donabela.empresa@gmai.com

O e-mail correto é:

donabela.empresa@gmail.com

ID: 14218278

Hello marialucia,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 1win Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if you contacted the casino right away regarding the wrong e-mail address or only during the withdrawal process? Did they ever respond to any of your attempts to correct the address? Were you able to register without verifying your e-mail address?

Looking forward to your answer.

Regards,

Nick

Dear marialucia,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The complaint will be now closed for the above mentioned reason.