1Red Casino - Die Gewinne des Spielers wurden eingezogen.

Hello, I have proof of the withdrawal, they say that I violated the rules with the excuse of the IP address and they stole all my € 457 that I had withdrawn. I also have proof that I had previously contacted support and they told me that you can play with the same IP address. I have the screens, I also have proof of the withdrawal, and in addition they knew very well that I had the same IP address and insisted on making me deposit. In fact, I deposited 600 at the beginning, from the beginning they sent me a barrage of email messages that I had to try to deposit again since I couldn't, once I deposited and played and withdrew they closed my account and don't want to give me my withdrawal back, are you kidding? Help me please. I also have many other proofs.

Salve Ho le prove del prelivo, dicono che ho violare le regole con la scusa del indirizzo IP e si sono rubato tutti i miei 457€ che avevo prelevato ho anche le prove che priamo avevo contattato a l'assistenza e mi hanno detto che si può giocare con lho stesso indirizzo IP ho gli screan, ho anche le prove del prelievo, e in più loro sapevano benissimo che avevo lho stesso indirizzo IP e insestevano a fammi deposito infatti ho depositato 600 all'inizio, da l'inizio mi mandavano a raffica messaggi in email che dovevo riprovarci a depositare visto che non ci riuscivo, una volta che ho depositato e giocando e prelevato mi chiudano l'account e non vogliono ridarmi i mio prleivo ma stiamo scherzando.. Aiutatemi per favore.. Ho anche tante altre porve

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 1Red Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino?
• How did you learn about your account being blocked?
• Could you please specify when the live chat you submitted took place?
• When did you deposit, and when were you accused of breaking the casino rules?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the accusations made against you? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I replied to you by email

Vi ho risposto su e-mail

I'm trying to email you all the proofs.. But I can't send you the message. Can you give me some other emails please..

Vi sto cercando di inviarvi tutte le prove tramite email.. Ma non riesco ad inviarvi il messaggio mi date qualche altra email per favore..

I solved the problem and got my funds back, did you help me?

Ho risolto il poblema e mi hanno ristituito i fondi, mi avete aiutato voi?

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Orsolina,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas