1Red Casino - Das Konto des Spielers wurde unerwartet geschlossen.

Hello! As I said, I was waiting for a €900 payout. On the 7th working day, I was told that my bank wouldn't accept the transfer. Then I got the money back into my 1Red account and wanted to withdraw €300 using Mifinity. That worked, and I got the money! Then I lost the €600. Then I decided to transfer the €300 from Mifinity to 1Red, and boom! They blocked me for no reason! I can't log in anymore.

hallo ! wie gesagt ich habe auf eine 900 € auszählung gewartet. An der 7 Werktag mir wurde gesagt dass meine Bank nicht akzeptiert die Überweisung. dann habe ich das Geld wieder auf meine 1red konto bekommen und wolltet dann nun auszahlen lassen 300 € mit mifinity. hat auch dass geklappt und habe das Geld bekommen ! dann habe ich die 600 € verspielt. dann entscheide ich die 300 € wieder von mifinity zur 1Red und bamm sie haben mich blockiert ohne Grund ! ich kann mich nicht mehr loggen jetzt..

Hello thiben30,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 1Red Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you deposit the 300€ after all?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hello! It's been resolved! I've been unblocked again! Thank you!

hallo ! hat sich erledigt ! ich wurde wieder ungesperrt ! danke euch !

Dear thiben30,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Nick Bacon

Casino.Guru