vor 1 MonatOriginalÜbersetzung
Xon.bet personal Review
I deposited 149.49€ on 6th March for the first time and requested a withdrawal the same day in the amount of 2.000€.
7th March I was asked for verification documents and uploaded them immediately. All documents were accepted except for proof of adress. I provided further documents on 9th and 12th March. In this casino, everytime you upload New documents you have to wait another minimum of 48h+ for them to get checked. During this time the upload function gets deactivated. Stalling the process on purpose.
In total, I provided them with 20+ documents proving my adress, including bank statements from 4 different banks, letters from state agencies, private health insurance, state health insurance, private liability insurance, phone bill, letters from 3x different magistrate courts, public state university, federal employment agency, district county and more. All documents were within 90 days issued (and any one of these 20+ would be sufficient enough in ANY other casino to prove my adress.)
In addition, German ID, which I provided as well, does contain current adress on it's back.
All proof of adress documents got rejected.
In the meantime, I played a little more and requested a further withdrawal of 2.000€ on 16th Match. My initial withdrawal of 2.000€ from 6th March is still pending. Making it a total of 4.000€ to be paid out. My account is currently wager limited as set by me, so I cannot play anymore as I do not want to play anymore at this place.
I contacted live chat / email several times with no result. Just told to wait. They have no access to verification and cant tell you why documents got rejected etc.
I deposited 149.49€ on 6th March for the first time and requested a withdrawal the same day in the amount of 2.000€.
7th March I was asked for verification documents and uploaded them immediately. All documents were accepted except for proof of adress. I provided further documents on 9th and 12th March. In this casino, everytime you upload New documents you have to wait another minimum of 48h+ for them to get checked. During this time the upload function gets deactivated. Stalling the process on purpose.
In total, I provided them with 20+ documents proving my adress, including bank statements from 4 different banks, letters from state agencies, private health insurance, state health insurance, private liability insurance, phone bill, letters from 3x different magistrate courts, public state university, federal employment agency, district county and more. All documents were within 90 days issued (and any one of these 20+ would be sufficient enough in ANY other casino to prove my adress.)
In addition, German ID, which I provided as well, does contain current adress on it's back.
All proof of adress documents got rejected.
In the meantime, I played a little more and requested a further withdrawal of 2.000€ on 16th Match. My initial withdrawal of 2.000€ from 6th March is still pending. Making it a total of 4.000€ to be paid out. My account is currently wager limited as set by me, so I cannot play anymore as I do not want to play anymore at this place.
I contacted live chat / email several times with no result. Just told to wait. They have no access to verification and cant tell you why documents got rejected etc.
- Big slot selection from many providers (Nolimit unfortunately missing)
- RTP on most slots on highest setting
- Various deposit methods incl paysafecard
- Withdrawal pending for 10 days
- Verification pending for 9 days
- Documents (that any other casino so far accepted) get rejected without a reason (proof of adress)
- Live chat no help - had no access to verification - only tells you to wait
- Whenever you upload documents for verification you have to wait for 48h - 96h+ for them to be checked
