vor 11 MonatenOriginal
Übersetzung
Übersetzung
Schrecklicher Kundenservice!!!
VIP-MANAGER meldet sich nur nach Lust und Laune!!!
Kontoschließung wird ganz einfach ignoriert!!!
Auszahlungen werden mit Absicht verzögert!!!
VIP-MANAGER meldet sich nur nach Lust und Laune!!!
Kontoschließung wird ganz einfach ignoriert!!!
Auszahlungen werden mit Absicht verzögert!!!
Rockwin Casino
vor 10 Monaten
Dear Josefine,
Thank you for your feedback.
We’re sorry to hear about your recent experience and truly regret that it left you feeling frustrated. At Rockwin Casino, we aim to provide all players, including our VIPs, with timely and respectful support, and we apologize if we fell short of that standard in your case.
All withdrawal requests are processed under our procedures and timeframes, which may vary depending on verification requirements or payment provider processing times. Similarly, requests to close accounts are taken seriously and should be addressed promptly by our team.
If your issue remains unresolved, we encourage you to contact us directly at support@rockwin.io so we can personally review your case and assist you further.
Best regards,
Rockwin Casino Team
Thank you for your feedback.
We’re sorry to hear about your recent experience and truly regret that it left you feeling frustrated. At Rockwin Casino, we aim to provide all players, including our VIPs, with timely and respectful support, and we apologize if we fell short of that standard in your case.
All withdrawal requests are processed under our procedures and timeframes, which may vary depending on verification requirements or payment provider processing times. Similarly, requests to close accounts are taken seriously and should be addressed promptly by our team.
If your issue remains unresolved, we encourage you to contact us directly at support@rockwin.io so we can personally review your case and assist you further.
Best regards,
Rockwin Casino Team
