BC.Game Casino JP - Der Zugriff auf das Spielerkonto ist eingeschränkt.

I'm nearly out of funds and now I can't log in.

When I contacted support through chat, they suggested clearing the cache. However, after doing so, it says "Account verification is required," and I still can't log in.

資金が0に近い状態ですがログインできなくなりました。

サポートにチャットで相談したら、キャッシュのクリアを試みてほしいと言われたのでやってみましたが、「アカウント認証が必要です」と表示され、ログインできません

Hello yuppie8023,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BC.Game Casino JP. Please allow me to ask you a few more question before we would move forward.

• Could you please advise since when exactly is the verification process ongoing?
• Which documents have been already approved and which ones not?
• When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

On October 18th, when I tried to log in, I got the error "error4101 Your account cannot be logged in at this time. Please contact customer service."

When I contacted them through chat, they asked me to try deleting the cookies, which I did, but

After that, when I try to log in, I get the message "error4001 account authentication required" and I can't log in either way.

KYC has already uploaded my driver's license.

I contacted chat support about this today, but as soon as I asked a question, I was ignored and no response was given.

It was the same a few days ago.

10月18日、ログインしようとすると「error4101あなたのアカウントは現在ログインできません。カスタマーサービスにお問い合わせください。」

と表示されたのでチャットで問い合わせると、クッキーの削除を試して欲しいと言われたのでその通りにしましたが、

その後ログインしようとすると「error4001アカウント認証が必要です」と表示されるようになり、どちらにしてもログインできません。

KYCは運転免許証をアップロード済みです。

本日、この件でチャットサポートに問い合わせましたが、質問をした途端に何も返信されず、無視されます。

数日前もそうでした。

Hello Yuppie8023,

Since the typical verification period of 14 days has now passed, could you please forward the communication between you and the casino to nikolas.b@casino.guru? This will allow us to review the situation before reaching out to them on your behalf.

I look forward to your response.

Best regards,

Nick

@casino.guru

I have sent you the chat history from bcgame.

Thank you very much.

nikolas.b@casino.gurunikolas.b@casino.guru

宛に、bcgameでのチャット履歴をお送りしました。

よろしくお願いいたします。

Thank you yuppie8023 for all the information provided. I will now forward your complaint to my colleague Mirka (miroslava.d@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Dear yuppie8023,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite BC.Game Casino JP representative to join this conversation.

Dear BC.Game Casino JP,

Could you please provide clarification regarding this case?

Thank you in advance,

Mirka

Hello,

The user's account activity has shown very weird logins from multiple IPs and devices. The user needs to prove their identity via email to support@bc.game. Once the identity is verified, the account will be unlocked ASAP.

Best Regards

Panda - BC.GAME

Dear yuppie8023,

Have you been able to submit the requested verification documents?