X1 Casino - Der Zugang des Spielers zur Casino-Website wird nach der Auszahlung gesperrt.

Good Day,

Two days ago, I cashed out 400 Euros. Now, I can't access the site, let alone contact the provider, as they do not respond to emails.

Guten Tag,

Ich habe mir vor 2. Tagen Geld auszahlen lassen im Wert von 400 Euro. Nun kann ich nicht mehr auf die Seite zugreifen geschweige denn den Anbieter kontaktieren, da dieser nicht auf E-Mails antwortet.

Dear Mickstar, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Have you made any successful withdrawals before? Could you please advise if you passed the verification before you lost access?

Thank you in advance for your reply.

Best regards, 

Kristina

Good day,

this was the first payout at this casino. I'm also not verified, but I would if I had the opportunity.

Emails are also not responded to.

Guten Tag,

dies war die erste Auszahlung in diesem Casino. Zudem bin ich nicht verifiziert, würde ich aber machen, hätte ich die Möglichkeit zu.

auf emails werden ebenfalls nicht geantwortet.

Thank you for your reply, Mickstar. Do I understand correctly that you have not received any explanation from the casino regarding this situation?

Dear Mickstar,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.