WinBet Casino BG - Der Spieler hat Schwierigkeiten, die Kontoüberprüfung abzuschließen.

I am registering, they require a debit card and an ID card .. I insert them, everything is exactly in two days, I insert my other credit card .. Which I have not verified but I have made a deposit !!!

I'm trying to withdraw your card, the one that ends in **** has not been verified, anyway, they ask me to insert my other card, but I refuse ... For security reasons, I don't want to upload my credit card to a casino which I don't know .... The next day I deposit money from my other debit card which they confirmed to be verified ... And again it doesn't allow me to withdraw money I had to upload a credit asi card already ... I also have a chat screenshot how with the person I'm writing to me it says that I have to upload the last 4 digits of the map .. Without specifying in front or behind which 4 digits

Правя си регистрация изискват ми дебитна карта и лична карта .. Вкарвам ги всичко е точно след два дни вкарвам и другата си карта кредитна.. Която не съм верифицирал но съм направил депозит!!!

Опитвам се да изтегля вашата карта, не е верифицирана тази която завършва на **** както и да е молят ме да вкарам и другата си карта при което аз отказвам ... Поради съображение за сигурност не искам да качвам кредитната си карта във казино което не познавам .... На другия ден си вкарвам пари от другата дебитнаата си карта която те потвърдиха че е верифицирана ... И пак не ми дава да тегля пари трябвало да кача вече и кредитнат аси карта ... Също така имам чат скриншот как със човека които си пиша ми пише че трябва да си кача последните 4 цифри от картара .. Без да се уточнява отпред или одзад кои 4 цифри

Dear Матей,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Do I understand correctly that verifying one of your depositing payment methods seems to be the only obstacle standing between you and your winnings? Could you please advise how many payment methods you have used to deposit funds into your account? I’m sure you understand that all of them need to be verified.

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear Матей,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.