Is this license fake?

Social Media & Community Specialist

vor 2 Jahren

OriginalÜbersetzung

Hello,

if you have any proof from the licensing authority that this license is not valid, please share it.

The link you posted would not work, because it is no longer bound with the proper casino's URL, you will see it says "verified" if you access it from the casino's page:

file file

Are you sure you contacted the proper authority, please? Fee free to check the second print screen

Fortgeschrittener Neuling

Armenien

vor 2 Jahren

OriginalÜbersetzung

Hi, this is the answer I've got file

Matej

Head of Data & Complaints

vor 2 Jahren

OriginalÜbersetzung

Dear Arturrrr.

The problem is that you wrote a complaint to Curacao eGaming, not to Gaming Curacao.

As Radka wrote before, there are 4 Curacao licenses. You complained to the wrong one.

Bearbeitet durch den Verfasser vor 2 Jahren

Matej

Fortgeschrittener Neuling

Armenien

Matej

vor 2 Jahren

OriginalÜbersetzung

Oh, I got it

Thanks!

Fortgeschrittener Neuling

Armenien

vor 2 Jahren

OriginalÜbersetzung

file Update:

I've send them all the documents they were asking for and after two weeks got this answer and my withdrawal still rejected,

For better understanding I've deposited about 300usd and now I have about 1800usd on my account, so there is nothing huge to be suspicious

Bearbeitet durch den Verfasser vor 2 Jahren

Social Media & Community Specialist

vor 2 Jahren

OriginalÜbersetzung

Well, to get your winnings, I suggest you cooperate further

You've provided only a part of the desired documents, as the first sentence suggests.

Can you provide the rest?

You think that everything is in order but the casino needs to prove it undoubtedly. Sometimes the casino pushes the verification a bit, but when it comes to the AML rule, it's the casino who must legitimately prove that they checked everything, not you.

If you come across a document you simply can't technically provide, then the casino should find an alternative.

I can imagine it must be annoying, but take it as a necessary evil.

What about the licensing authority?

Have you tried to contact the proper one?

Fortgeschrittener Neuling

Armenien

vor 2 Jahren

OriginalÜbersetzung

The second photo they are asking for was out of date so don't have it anymore, the point is it is third time this happens:

1.they are asking for some documents

2. I'm sending what they've asked.

3.they are waiting for two weeks

4.they are asking for new ones.

Social Media & Community Specialist

https://casino.guru/complaints/create

vor 2 Jahren

OriginalÜbersetzung

I understand. But the point remains the same, I'm afraid.

If you feel like you could use some help, you can submit the complaint and we will check it more closely.

Just click this link:

Fortgeschrittener Neuling

Armenien

vor 2 Jahren

OriginalÜbersetzung

Someone should show them how to use google translate file

Anfänger

Italien

vor 2 Jahren

OriginalÜbersetzung

Vergessen Sie die Zulassungsstelle. Sie sind vollkommen passiv. Ich kann nicht herausfinden, wer hinter bestimmten Schreibtischen arbeitet. Sie werden sich in einem Monat bei Ihnen melden und Sie um Dokumente bitten. Du wirst sie ihnen schicken und sie werden dir nicht mehr antworten.

Ich war auch schon mal dort

Automatische Übersetzung

Social Media & Community Specialist

vor 2 Jahren

OriginalÜbersetzung

Someone should show them how to use google translate file

vor 2 Jahren

OriginalÜbersetzung

Sadly, in this case, Google translate is not the proper tool for translation. Every official document only counts as translated while being translated officially, I'm afraid.

The other question is, why the casino can't accept the original version, though.

Which document was declined, please?

Fortgeschrittener Neuling

Armenien

vor 2 Jahren

OriginalÜbersetzung

file Sole Proprietor registration certificate

I don't think that's the reason, they are just adding new requirements every time I send them what they were asking for

Also they were referring to point 7 of their Payments and Due diligence/KYC section(on the screen). I told them that all it says is for first withdrawal, and that is not my case. Today I checked again they have changed it, so they are making changes on the fly

Bearbeitet durch den Verfasser vor 2 Jahren

Social Media & Community Specialist

https://casino.guru/complaints/create

vor 2 Jahren

OriginalÜbersetzung

Dear Arturrrr,

I ask you again to submit the complaint:

I simply can't comment on your issue further I you do not allow our Complaint Team to investigate.

If you submit the complaint, however, we may learn more and can try to help you.

What do you say?

Fortgeschrittener Neuling

Armenien

vor 2 Jahren

OriginalÜbersetzung

done

Social Media & Community Specialist

vor 2 Jahren

OriginalÜbersetzung

Hello Arturrrr,

could you provide all relevant information and answer all questions through your complaint, please?

Just click here: https://casino.guru/ditobet-casino-the-player-struggles-to-withdraw

Senior Anfänger

Ukraine

vor 2 Jahren

OriginalÜbersetzung

Did you have big money on your account?

Anfänger

Italien

vor 2 Jahren

OriginalÜbersetzung

Man muss verstehen, was man mit viel meint. aber ja, ich hatte mehrere, weit über 3000 euro

Automatische Übersetzung

Senior Anfänger

Ukraine

vor 2 Jahren

OriginalÜbersetzung

If your's money is fold - it's big problem...and whatever which do you have money on balance. Casino can't take money from it's players

Mommab

Neuling

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