Fantasino Casino - Der Spieler hat keine Auszahlung erhalten.

Hello, the casino is not paying out my winnings. Apparently the money has already been paid into my Skrill account. Nothing ever got there. Fantasino no longer feels obliged to help. On their page the deposit is listed on. I don't get a transaction number either

Hallo das casino zahlt meine gewinn nicht aus. Angeblich wurde das Geld bereits auf mein Skrill Konto ausgezahlt. Da ist nie etwas angekommen. Fantasino sieht sich nicht mehr in der Verpflichtung zu helfen. Auf ihrer Seite steht die Einzahlung auf aufgeführt. Eine Transaktionsnummer erhalte ich auch nicht

Dear Togo1988,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. It seems that you only requested the withdrawal a few days ago (please, correct me if I am wrong). I understand that waiting must be frustrating, but it’s quite usual for withdrawal, to take a couple of days to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Since this is probably an international transaction and intermediary banks might be involved, I would recommend that we wait for a few days more. I will set the timer for additional 10 days and if you don’t receive your winnings by then, we will intervene. Thank you for understanding.

Best regards,

Kristina

Yes, but transfers to Skrill happen in real time, Skrill has just confirmed this to me again. Fantasino claims that they sent the money via Skrill and thus completed the withdrawal. Skrill has confirmed to me that no deposit has been received. Fantasino doesn't care where the money is. According to Skrill, nothing was sent.

Ja aber Überweisungen auf Skrill passieren in Echtzeit das wurde mir auch gerade nochmal von Skrill bestätigt. Fantasino behauptet das sie das Geld per Skrill gesendet haben und somit die Auszahlung abgeschlossen haben. Skrill hat mir bestätigt das keine Einzahlung eingegangen ist. Fantasino kümmert sich nicht darum wo das Geld ist. Laut Skrill wurde nichts gesendet.

The case can be closed, I have reached an agreement with Fantasino. I was informed that the money had not been transferred and it was credited back to my account and a new payment was made immediately

Der Fall kann geschlossen werden ich habe mich mit Fantasino geeinigt. Man teilte mir mit das das Geld nicht überwiesen wurde und buchte es zurück auf mein Konto eine neue Auszahlung wurde dann sofort ausgeführt

Thank you for your replies, Togo1988. I would recommend that we keep this complaint open until you receive your withdrawal. However, if you wish I will, of course, close the complaint. Please, let me know how you would like to proceed.

Dear Togo1988,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

you can close it

Sie können es schließen

Ok, since you are no longer interested in our help, I am now closing the complaint as per your request. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.