YaaCasino - Fehler beim Selbstausschluss.

Hi, I closed my account at moi Casino in July, I said I have a gambling problem.

yaa is the casino of the same owner, shouldn't it also have closed at the same time?

I was able to open an account and deposit, however, only at my request did they close the yaa casino as well.

deposit a total of 12 times a total of € 660

Hei, suljin tilin moi casinolla heinäkuussa, sanoin että minulla on peliongelma.

yaa on saman omistajan casino, eikö sen olisi pitänyt myös sulkeutua samalla?

pystyin avaamaan tilin ja tallettamaan kuitenkin, vasta pyynnöstäni sulkivat yaa casinonkin.

talletin yhteensä 12 kertaa yhteensä 660€

Dear Riitta,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I hope I understood correctly that your Yaa Casino account has been successfully blocked right after your request for a self-exclusion.

Please understand that if you self-exclude yourself from one casino it doesn’t necessarily mean that you are protected on all the other associated websites. I checked the available information about the self-exclusion tool (https://www.yaacasino.com/en/content/terms-conditions) and this is what I found:

"You acknowledge that account closure, self- exclusion and limits are set per account. Should you have accounts on more than one site owned by us, you must close the account, request self-exclusion or set limits on each account."

I am afraid that there is not much more we can do for you in this case, but please, let me know if I have overlooked something.

Looking forward to hearing from you.

Best regards,

Kristina

Dear Riitta,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Case closed!

Asia loppuunkäsitelty!

Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.