Xon Bet Casino - Die Auszahlungsanfrage des Spielers verzögert sich.

The website says"withdrawals take up to 48 hours". However, twice now this has not been the case. i requested a withdrawal approximately 3 weeks ago of $2000-ish and for 4 days I was told they have a busy workload and are getting around to it.

I got so annoyed with waiting I ended up re-using it all in their casino. I accept responsibility for that and am not submitting my complaint based on that experience.

Its my current withdrawal request that I am taking issue with.

I have just made another request 2 days ago and upon asking "what’s going on with my request?" I was just told the same response I had received 3 weeks ago.

Like, really? They’re still drowning in requests 3 weeks later?

I have spent a lot of money at this site, I usually enjoy it and sometimes I make some money back. What I don’t enjoy is having to chase my winnings for days or even weeks on end. I would like my money, that’s all. The site is quick to take my deposits, but absolutely lacking in the pay out department.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings within 14 days since requesting the withdrawal, please let us know, and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Veronika

Thank you. My account has been verified and I have made some successful withdrawals, however this time it has been a mission. I hope it doesn’t take more than 14 days, getting verified took me 5 weeks with these guys!

Thank you for your response. I’m genuinely sorry to hear that you had such a difficult experience with the verification process as well.

Could you please let me know how things look with your current withdrawal? Has the casino provided you with any update, or is the withdrawal request still pending in your account?

Thank you in advance for letting me know.

Hi Veronika thank you for touching base with me. I contact xon support daily to enquire about my withdrawal and their response is still the same. It’s been 8 days since I lodged my withdrawal request and I still have received no real indication as to when things might progress.

upon checking my transactions the request is still pending as of 27/07/26

Hi. It has been over 2 weeks since I lodged my withdrawal request and I still have not had a resolution to the issue or a different response to the ones I keep receiving. Please, can I have some assistance in this matter. I have messaged them daily, even confronted them that I do not believe they will pay out

Hello Reneeh,

We would like to update you that due to Veronika, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Veronika has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Veronika will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Thank you for keeping me updated. Before we proceed with your complaint, please allow me to ask you a few clarifying questions.

• Have you made any successful withdrawals from this casino before?
• What types of games did you play to accumulate the winnings you've been trying to withdraw?
• Did you accumulate these winnings with or without a bonus?

Dear Reneeh,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru