Will's Casino - Die Gewinnauszahlung an den Spieler verzögert sich.

They say I made a 6$ or more bet so they took all my winnings but it's a lie I know cause I never make bets of that size, like never. So it just a scam to steal the winning and I have been playing here for 3 years so they have no loyalty nether and by reviews I'm not the only person they've done this too. Don't play here you've been warned

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Dear Bushman78,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Bushman78,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Bushman78,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

They are saying I made a bet I didn't make so they won't have to pay me. I know for a fact I didn't make any bets that big and I never do. But no they've said nothing after saying they took my winnings cause of a 6$ bet that I never made, not that I'm expecting you to get my money I've never gotten a cent from any of my complaints for the near 5000 I've been robbed by online casinos not paying out. But thanks for trying

Dear Bushman78,

Thank you for your response. We are sorry to hear that you feel this way and understand your frustration regarding the situation.

Please rest assured that we will do our best to review the issue properly and try to help resolve your complaint. However, in order for us to better understand the whole situation, I would still kindly ask you to answer a few questions:

• Have you made any successful withdrawals before?
• Could you please confirm whether you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?
• Did you play casino games or bet on sports?
• Could you please share your communication with the casino regarding the confiscated winnings and delayed withdrawal? You may send emails or chat transcripts to my email at karla.m@casino.guru, or post screenshots directly here.

I hope we will be able to assist you further once we have more details regarding the case.

Thank you very much in advance for your cooperation.

Karla

Dear Bushman78,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Karla
Casino.Guru