Wildzy.io Casino - Die Auszahlung des Spielers wurde einbehalten.

Played at Wildzy.io casino.

tried to make a withdrawal of 6000EUR.

had deposited 100EUR and received 200EUR in bonus.

this would be traded 30 times, i.e. 9000EUR

did that and then tried to make a withdrawal which they processed for a week, only to then come back saying they confiscated the withdrawal due to.

I had played on sugar rush which was not ok to play with bonus apparently, the software should solve this when you try to play that it is not available for bonus.

then they claimed that I had bet over 2EUR per bet. My bets were 90 percent at 1EUR and sometimes 2EUR per bet.

They also claimed that I bought a bonus round which is not allowed according to them. Pretty sure that this was not done at all during this bonus.

In summary, stay away from this casino, you will NEVER get any money, it is 100 percent SCAM.

I guess my money is gone, it feels like there's not much you can do.

my dear

Spelade på Wildzy io casino.

försökte göra ett uttag på 6000EUR.

hade satt in 100EUR och fått 200EUR i bonus.

detta skulle omsättas 30ggr alltså 9000EUR

gjorde det och försökte sedan göra ett uttag som de behandlade i en vecka, för att sedan återkomma med att de konfiskerat uttaget pga.

jag hade spelat på sugar rush som inte var ok att spela på bonus med tydligen, detta borde programvaran lösa när man försöker spela att det ej är tillgängligt för bonus.

sedan påstod de att jag hade bettat över 2EUR per bet. Mina bet låg till 90 procent på 1EUR och ibland 2EUR per bet.

de påstod även att jag köpt bonusrunda som ej är tillåtet enligt dem. Ganska säker på att detta ej gjordes alls under denna bonus.

sammanfattningsvis håll er borta ifrån detta casinot, ni kommer ALDRIG få några pengar, det är SCAM till 100 procent.

antar att mina pengar är körda, inte mycket man kan göra känns det som.

mvh

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Dear Druvan,

I'm sorry to hear about your negative experience. I checked the T&Cs and found this:

7.16. The maximum allowed bet for wagering the bonus is 2 EUR.

Placing a bet higher than 2 EUR while having an active bonus will be considered a violation of bonus terms and will result in the forfeiture of any winnings associated with such bets.

Our position is closely explained in the Fair Gambling Codex

https://casino.guru/fair-gambling-codex-for-casinos#max-bets: The max bet rule is, in fact, an industry standard, just as the fact that a casino has the right to seize the player's winnings from bonus play after breaking this rule. We prefer not to go against industry standards by penalizing casinos that use the maximum bet rule against players from time to time.

However, if you feel you have been accused mistakenly, feel free to forward me your game history together with a link to the specific bonus that you redeemed and played. My email address is attila.g@casino.guru.

If there is any other relevant communication between you and the casino, please send it as well.

Thank you in advance for your reply.

Best regards,

Attila

Hi! Unfortunately I can't get any game history, it just says ooops can't connect to the server.

and have asked several times for proof of infringement, but unfortunately have not received any response to this. Sent the conversation to you in a separate email.

my dear

Hej! Jag får tyvärr inte upp någon spelhistorik, det står bara ooops can not Connect to the server.

och har frågat flertal gånger efter bevis på överträdelse, men ej fått någon respons på detta tyvärr. Sände över konversation till dig i separat mail.

mvh

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Michal (michal.k@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila

Hello Druvan,

I'm Michal, and I have taken over your complaint. I have reviewed this case, and I will contact the casino to shed more light on this matter and to see if I can help somehow.

We would like to invite Wildzy.io Casino to join the conversation.

Dear Wildzy.io Casino,

Kindly provide me with any evidence supporting the alleged violations of your terms and conditions, of which the player is being accused. You can send the information and evidence directly to me at michal.k@casino.guru for an independent assessment.

Thank you in advance.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Druvan,

I have tried to contact the casino repeatedly but have had no success. I'm afraid there is not much that can be achieved without cooperation from their side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email.

Usually, in the meantime, I would recommend you contact the Anjouan Gaming Authority and submit a complaint to them through the validator on the casino website, but the casino doesn't display its license validator, most likely in an attempt to prevent players from escalating their complaints further.

Although Wildzy.io Casino appear to hold a valid gaming license as they are listed in the License Register | Anjouan Gaming

Currently, the only way to submit a complaint to the authority is via a form on the licence validator page. You may wish to inform the licensing authority that the casino operator (Rabocse SRL) is not offering this option to their players. The greater the number of complaints they receive regarding this matter, the more probable it is that they will take the necessary actions. Regrettably, this is where any potential assistance from our end concerning your case concludes.

I am sorry I could not be of more help on this occasion. I really hope the decrease in the rating caused by unresolved complaints might help to change the casino's approach.

While we cannot assist further with this specific case, please do not hesitate to contact us if you have issues with any other casino in the future, and we will try our best to help if possible.

Kind regards,

Michal

Casino Guru