W88es.com Casino - Die Gewinne des Spielers wurden noch nicht ausbezahlt.

Hello, my KYC was approved at this casino and I was previously able to withdraw my money. Now it's been more than 12 days since I've been paid, and support only says that my account is in an internal verification process, without giving me any further details.

I need my money as soon as possible.

Hola, tengo mi kyc aprobado en este casino y anteriormente he podido retirar mi dinero, ahora llevo mas de 12 dias sin que me paguen y en el soporte solo dicen que mi cuenta esta en un proceso de verificación interna, sin darme mas detalles.

Necesito mi dinero a la brevedad.

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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

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Dear Nicozmr,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Nicozmr,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.