Vincitubet Casino - Der Spieler muss mit verzögerten Auszahlungen rechnen.

Hi, the problem is that the casino accepts all deposit methods, but for withdrawals, even though the site says it accepts all methods, they actually only accept direct debit, which takes 5 to 7 days and costs €6. So, the site is misleading. Furthermore, I asked for clarification and they told me that it's the only possible method at the moment.

Salve il problema sta nel fatto che per versare il casino accetta tutti i metodi, mentre per prelevare,nonostante il sito dice che accetta tutti i metodi,in realtà accettano solo il bonifico domiciliato che impiega dai 5 ai 7 giorni con un costo di 6 euro!!!!!Quindi il sito è ingannevole!!!!oltre tutto ho chiesto spiegazioni e mi hanno riposto che al momento è l'unico metodo possibile!!!!

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

Please understand that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method is available for deposits, it doesn’t necessarily mean that it will be offered for withdrawals too; also, it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers. If the casino offered to process your payout using an available payment method, our recommendation is to accept the proposed solution.

• Have you made any successful withdrawals from the casino in the past?
• Have you requested the payout of your winnings using the method available in your current situation?
• Have you saved your interaction with casino support regarding the issue? Please share it with me at tomas@casino.guru for review of the situation.

Thank you in advance for your reply.

Best regards,

Tomas

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

I received the payment yes, but the site does not warn of this problem, on top of that it charges 6 euros for the withdrawal and it arrives after 5-7 days, there are casinos that give it to you instantly for free!!!

mi è arrivato il pagamento si ,ma il sito non avverte di questo problema,oltre tutto fa pagare il prelievo 6 euro e ti arriva dopo 5-7 giorni,ci sono casino che te lo danno all'istante gratis!!!

Thanks for the explanation.

• Could you please clarify what the disputed amount represents in your situation and whether you contacted casino support regarding the issue?
• Could you please clarify how much you are attempting to withdraw from the casino at this point? Are there any pending withdrawal requests currently on your account?
• Did the casino provide you with any alternatives to withdraw your winnings? Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Ulisse9999,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas