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I've been playing Four Fruit II for a while now. When I bet 5 PLN, the game usually drops something after 20-30 hits. I kept getting a message saying (developer funds unavailable) or something similar, and I was kicked out of the game. When I asked a question in the TotalCasino chat (I asked for clarification and an email response), I was banned. I couldn't even access the site. After entering my password, which I already have, I got a message saying the password was incorrect and I had 5 attempts left.

od dłuższego czasu grałem w gre four fruit II. Gdy wchodziłem na stawkę 5 zł przeważnie gra cos oddala po 20-30 uderzeniach. I ciągle wyskakiwał komunikat (srodki producenta gry nie są dostepne) czy cos w tym stylu i wyrzucało mnie z gry. Gdy zadałem pytanie na czacie w totalcasino. (poprosilem o wyjaśnienie sytuacji i wyslanie odpowiedzi na emaila). No i zostałem zbanowany.Niemoglem wogole wejść na stronę. Po wciśnięciu hasła a mam zapamiętane. Wyskoczył komunikat ze hasło błędne i pozostało 5 prób.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Total Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Zduno666,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru