Tamasha Casino - Die Einzahlungen der Spieler verzögern sich.

I have deposited 4 times for the total amount of 13500 still it’s not credited and the customer service is really very bad don’t even respond on time u need to wait for their response for nearly an hour bad service would not recommend players to go to this site and play.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Mazi6786,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Jean

Now my 12000 is pending tamasha casino customer service asked me details I have submitted also my bank statement they are not responding properly and closing the chat which is really frustrating it’s been 22 days now this deposit failed issue is not solved

I have the unmasked upi id also plz find below for my 4 deposit failed for total amount : 12000/-

Dear Mazi6786,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your deposits have been successfully received or if there have been any new developments regarding your case?

If they have still not been settled, could you please forward your communication with the casino in relation to this issue? You can post screenshots here.

Additionally, could you please attach a screenshot showing the status of the transaction from your casino account?

Thank you for your patience and cooperation.

Dear Mazi6786,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Jean
Casino.Guru