Starcasino BE - Der Spieler beschwert sich, dass er nichts gewonnen hat.

I didn't make any combination, I was ready to be blocked and it never happened and the thieves eat them when I play

ουτε συνδυασμος του εκανα ετοιμα να με μπλοκαρουν και δεν εγινε ποτε και οι κλεφτες οτι παιζω τα τρωνε

Dear smmapanos,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Kristina

Dear smmapanos,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.