Spinzz Casino - Das Spielerkonto wurde geschlossen und die Gewinne eingezogen.

Hello

spinzz casino first was making issues with my withdrawal and later voided all my winnings due unclear reason.

I deposited 250SGD and turned it into 638SGD, they refused my withdrawal, meanwhile I fully verified my account but they still were refusing to withdraw my funds. They first said my account was fully verified then another agent said my wallet was not verified at all and was doing everything in his power to make this verification impossible to pass.

Later I added another 250SGD from the wallet I verified for withdrawals, I also did the required turnover and my balance was 1138SGD. After I requested withdrawal my account got closed.

They steal all my winnings and refund my deposits. I did nothing wrong, they were rude and unfair towards me. When I asked for explanation they didn't want to tell me what was exactly wrong. The amount of my winnings is not big so I don't understand why do they scam, maybe they are fraudulent casino. I look for help from you casino guru team.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Spinzz Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

1. just few days
2. casino games and sports betting
3. I did not use any bonus
4. I did not save the chat logs, I have only mail with information about account closure.

Thanks for your patience.

• Please forward the email you received regarding your account closure to my email at tomas@casino.guru or post a screenshot here.
• Could you please specify which casino games you played, from which game providers?
• Which documents were you asked to provide during the verification process?
• Did the live chat provide any justification or an explanation to you?

Looking forward to your reply

Dear 3zchxak3,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru