SpinUp Casino - Der Spieler hat ein Problem mit der Schließung seines Kontos.

I want to close my account and there's no way. It's like a cult

Quiero cerrar mi cuenta y no hay manera.es como una secta

Hello Maria.

We are very sorry to hear about your troubles. Did you contact the casino? What did they reply to you?

We will contact the casino immediately and ask them to assist you.

I have sent them as 20 emails and there is no way

Les he enviado como 20 emails y no hay manera

Hello Maria,

First, I apologize for this bad experience. To close your account, simply write to the online support service, and they will tell you how to do it.

Have a great day,

Isaac

Hola Maria,

Primeramente, te pido disculpas por esta mala experiencia. Para cerrar tu cuenta, simplemente escríbele a el servicio de apoyo en linea, y ellos te indicaran como hacerlo. 

Que tengas excelente dia,

Isaac

Hello, Spin Up Casino representatives.

It looks Maria already tried this. Could you please make sure that her account will be closed ASAP?

Thanks.

Hello, 

An email was sent to technical support, indicating to close the player account. 

Also, I contacted Maria in order to hear about the bad experience, and make sure this does not happen again. 

Thanks.

Thanks for quick reaction.

Maria, could you please confirm that your account is now closed?

Good afternoon

I just checked and the account is still open

Buenas tardes

Acabo de comprobarlo y la cuenta sigue abierta

SpinUp Casino could you please confirm that Maria account is closed now?

Dear Maria, 

Please send an email to: support@spinupcasino.com, indicating your player account details, asking to close your account. 

Thank you

I have sent that data many times

He enviado esos datos muchas veces

Spin Up Casino: Maria already tried that, but it is not working well. Please fix it and keep an eye on closing her account.

SpinUp Casino could you please confirm that Maria account is closed now?

Maria, could you please confirm that your account is now closed?

Still open

Sigue abierta

SpinUp Casino representatives, could you please arrange the closing of Maria's account. It cannot be so hard.

I don't understand what the problem is. There is no way to close it.

No entiendo que problema hay.no hay manera de la cierren.es alucinante

Hard to believe that closing an account could be a problem. I am very sorry, Maria. I am closing the complaint as "unresolved." The casino will be penalised for not closing your account as you requested.