Spinpolo Casino - Ein Spieler stellt die Legitimität des Casinos in Frage.

This company has no licence authority on its front page on site

https://spinpolo44.com/en/transactions

When i asked them they said it was an error and it would be fixed. I've noticed there are 2 sites with this name. They are very slow to pay out and I wonder if they are legitimate site. They took a long time to get my account verified. I have kept emails regarding child trouble I've had with them.

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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

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Dear Fizzyginger,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Based on the publicly available information, the casino is licensed. You can view the license information in our review of the casino https://casino.guru/spinpolo-casino-review and verify the validity of the license yourself on the licensor's register list: https://anjouangaming.com/license-register/

Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?
• Is your payout currently pending? Could you please share any evidence of the incident with me via email at tomas@casino.guru?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Fizzyginger,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru