Spinni Casino - Der Spieler behauptet, er sei vom Casino betrogen worden.

I tried the new Spinni casino and there was a mistake. The casino reviews said (clearly made by them) that you can spin the wheel of fortune after every deposit. Well, you can't. However, after every +100€ deposit I received an email with 25 free spins without wagering as a reward. I thought that was a great deal. I managed to play 50 spins. That was it. I have now deposited about 30 times (the email always arrived), but I haven't received a single spin. Or I got 30 spins as consolation when 3 days later they announced that it was a technical error and I haven't earned any spins. The RTP has also clearly been messed up, which I unfortunately only read afterwards from several reviews. But that's not the abuse here, but the promised free spins (32 x 25 spins). I was always asked for new screenshots of the emails and then they dragged out the answers for days. Maybe once a day they send a message saying they are sorry they haven't received a response from "the department". I believe this casino is a scam, and I'm a stupid player. They will definitely give you a heads up about this.

Kokeilin uudistunutta Spinni kasinoa ja oli virhe. Kasino arvosteluissa luki (selvästi heidän itsensä tekemä), että onnenpyörää voi pyöräyttää jokaisen talletuksen jälkeen. No ei voi. Sain kuitenkin jokaisen +100€ talletukseni jälkeen sähköpostia, jossa oli 25 ilamiskierrosta ilman kierrätystä palkkioksi. Ajattelin että hieno homma. Sainkin pelattua 50 kierrosta. Siihen se jäikin. Olen nyt tallettanut n. 30 kertaa (sähköposti saapunut aina), mutta en ole saanut ainuttakaan kierrosta. Tai sain lohdutukseksi 30 kierrosta kun 3 päivää myöhemmin ilmoittivat että kyseessä oli tekninen virhe, enkä ole ansainnut kierroksia. RTP on selkeästi myös rukattu, jonka valitettavasti luin vasta jälkikäteen useammasta arvostelusta. Mutta se ei tässä nyt ole se väärinkäytös, vaan luvatut ilmaiskierrokset (32 x 25 kierrosta). Minulta pyydettiin aina uusia kuvakaappauksia posteista ja sitten venytettiin vastauksia päiväkausia. Ehkä kerran päivässä laittavat viestiä, että pahoittelut kun eivät ole saaneet vastausta "osastolta". Uskon tämän kasinon olevan huijaus, ja minä tyhmä pelaaja. Toicottavasti antavat teille seövityksen tästä.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Spinni Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please explain in more detail what the disputed amount of €500 represents in this situation?
• Have you decided to continue playing after the free spins weren't credited to you, or have you requested a refund of unspent funds?
• Were any winnings removed from you after you completed wagering due to spins being credited to you in error?
• Would you be able to provide evidence of your claims? Share them here or send the information to my email at tomas@casino.guru

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Thanks for your reply.

I understand your dissatisfaction.

Please forward the evidence you refer to in your previous email. Send the information to my email at tomas@casino.guru

Dear Jibboni,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru