SpinLynx Casno - Die Auszahlung des Spielers verzögert sich.

βάλε αυτό:

I requested a withdrawal of €419 from SpinLynx. The casino states that withdrawals can take up to 21 days, but this timeframe has already passed and my withdrawal is still under review.

I have contacted customer support several times. They confirmed in writing that there are no missing documents or additional verification requirements on my account and that nothing else is required from my side. They also told me that my case has been escalated to the finance department.

Despite this, they cannot provide me with a payment date and repeatedly tell me to wait.

I have complied with their Terms and Conditions and completed everything required from my side. I am requesting assistance in receiving my €419 withdrawal as soon as possible.

I can provide screenshots of the withdrawal request and my conversations with customer support confirming all of the above

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made any successful withdrawals from this casino before?
• What types of games did you play to accumulate the winnings you've been trying to withdraw?
• Which payment method did you select for the withdrawal request that is still pending in your account? Have you successfully used the same payment method for deposits in the past?
• When was the last time the casino communicated with you regarding the delay in processing your withdrawals? Please forward me the screnshots of your withdrawal request, along with the conversations with customer support at veronika.f@casino.guru.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear ChrisBou,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru