Spinly Casino - Die Rücknahme des Spielers hat sich verzögert.

Hello,

I am writing to request your assistance regarding an ongoing issue with SpinlyCasino.

On May 19, 2026, I submitted a withdrawal request, but the casino has failed to process it. I have already submitted all the required KYC documents via email. Despite contacting their support team multiple times, there has been absolutely no progress, and they have not completed the transaction.

I feel completely helpless trying to resolve this on my own, as my repeated inquiries are being ignored or stalled. I would deeply appreciate it if you could intervene and help me get this matter resolved.

Thank you very much for your time and support.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Has the casino provided any feedback in relation to the submitted documents?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

1. Have you successfully withdrawn funds in the past? No, I have never successfully made a withdrawal from this casino. My withdrawal request submitted on May 19th has been pending/delayed ever since, and I have not received the funds.

2. Has the casino provided any feedback regarding the documents you submitted? The casino has only contacted me to confirm that they received my documents. They have not provided any further specific feedback or updates regarding the verification status.

3. Did you accumulate your winnings with or without an active bonus? The winnings were accumulated while a bonus was active. However, I have strictly followed all the rules and have not violated any of the terms and conditions.

Thank you for your reply. Could you please forward your communication with the casino in relation to this issue? You can reach me via email at attila.g@casino.guru, or you can post screenshots here.

Additionally, could you please attach a screenshot of your pending withdrawal as well?

Thank you for your patience and cooperation.

Dear kanachan14,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I apologize for the delay in getting back to you. I have just sent the email.

Hello kanachan14,

We would like to update you that due to Attila, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Attila has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Attila will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Thank you very much for your response. Unfortunately, I have not received any emails from you. Could you please let me know which email address you have used to send them? Additionally, I would greatly appreciate it if you could attach a screenshot of your pending withdrawal as well. Thank you for your cooperation.

Dear kanachan14,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru