Spinline Casino - Die Einzahlung des Spielers wurde einbehalten.

Yesterday I made a deposit of 48 euros with my Paysefrcard account. The balance was credited to my account, and when I started playing, technical problems began, and I couldn't play. Suddenly, the website went offline, and every time I tried to access it, I got a message saying the site was undergoing maintenance and to try again later. After about two hours, I tried again and was able to log in, but to my surprise, my balance was at 0, and my deposit had disappeared; it wasn't even in my transaction history. I contacted them, and they only told me that the transaction wasn't successful and that the problem was with the payment provider. I explained that the money did arrive and that the problem was with the website. I sent them a screenshot of the payment and the email I received from them confirming the transaction, but they continue to deny it. I don't know what to do anymore. Thank you; I hope for your help.

Ayer hice un deposito de 48 euros con mi cuenta Paysefrcard,el saldo fue acrrfitafo en mi cuenta y cuando empeze a jugar empezaron los problemas tecnicos y no podia jugar ,de repente la pagina se desconecto y cada vez que intentaba acceder me salia que la pagina se encontarba en mantenimiento que lo intentara mas tarde.Pasada unos 2 horas lo intente y pude volver entrar pero mi sorpresa es que el saldo estaba a 0 y mo deposito habia desaparecido ni siquiera en el historial estaba.Me pongo en contacto con ellos y solo me dicen que la transaccion no fue exitosa,que el problema esta en el proveedor de pago ,les he explicado que el dinero si llego que el problema fue con la pagina ,les he mandado captura del pago y el correo que recibi de ellos de la transaccion pero siguen negandolo.Ya no se como actuar,gracias espero la ayuda.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Spinline Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Are your previous deposits in the casino still recorded in the transaction history found in your player's account?
• Was there any gaming activity between the time the website was closed for maintenance and you made the deposit?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas