Spinline Casino - Die Einzahlung des Spielers wurde einbehalten.

Yesterday I made a deposit of 48 euros with my Paysefrcard account. The balance was credited to my account, and when I started playing, technical problems began, and I couldn't play. Suddenly, the website went offline, and every time I tried to access it, I got a message saying the site was undergoing maintenance and to try again later. After about two hours, I tried again and was able to log in, but to my surprise, my balance was at 0, and my deposit had disappeared; it wasn't even in my transaction history. I contacted them, and they only told me that the transaction wasn't successful and that the problem was with the payment provider. I explained that the money did arrive and that the problem was with the website. I sent them a screenshot of the payment and the email I received from them confirming the transaction, but they continue to deny it. I don't know what to do anymore. Thank you; I hope for your help.

Ayer hice un deposito de 48 euros con mi cuenta Paysefrcard,el saldo fue acrrfitafo en mi cuenta y cuando empeze a jugar empezaron los problemas tecnicos y no podia jugar ,de repente la pagina se desconecto y cada vez que intentaba acceder me salia que la pagina se encontarba en mantenimiento que lo intentara mas tarde.Pasada unos 2 horas lo intente y pude volver entrar pero mi sorpresa es que el saldo estaba a 0 y mo deposito habia desaparecido ni siquiera en el historial estaba.Me pongo en contacto con ellos y solo me dicen que la transaccion no fue exitosa,que el problema esta en el proveedor de pago ,les he explicado que el dinero si llego que el problema fue con la pagina ,les he mandado captura del pago y el correo que recibi de ellos de la transaccion pero siguen negandolo.Ya no se como actuar,gracias espero la ayuda.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Spinline Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Are your previous deposits in the casino still recorded in the transaction history found in your player's account?
• Was there any gaming activity between the time the website was closed for maintenance and you made the deposit?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello, I made 3 deposits and all through PaySelfCard,

The first deposit was for 48 euros, which isn't recorded in the history. Instead, there's a deposit activity at the same time for a 50 euro Visa payment that was rejected. I never used Visa to deposit. Confident that everything would be resolved, I made another 50 euro deposit via PaySelfCard. This one was recorded because the site had been down for a few hours after maintenance, and I was able to play without problems. There was a third attempt via PaySelfCard for 40 euros, which wasn't completed, and I didn't finish it. I have the three emails I received for these three deposits, which I will send you.

The first time I made my first deposit, I opened a game to start playing, but it started giving me a technical error and I couldn't play. That's when I closed the page and tried to reopen it, but the page was already under maintenance, and I couldn't log in after a few hours, so I couldn't play any games.

Hola,hice 3depositos y tos a traves dw paysefecard ,

El primero fue el de 48 euros que no esta registrado en el historial ,en su lugar hay una actividad de deposito a la misma hora de un pago que la de 48 euros rechazado con visa de 50 euros yo en ningun momento use la visa para depositar.Confiada que todo se resolveria hice otro depoito de 50 en paysefecard ,este si quedo registrado pues aqui ya habia pasado unas horas del mantenimiento de la pagina y si pude jugar sin problemas,hubo un tercer intento mediante paysefecard de 40 euros que ese no se completo y no lo termine de hacer,tengo los tres correos que recibes de estos tres depositos que les enviare.

La primera vez que hice el primer deposito abri un juego para empezar a jugar y empezo a dar error tecnico y no pude jugar y ya a partir de ahi fue cuando cerre la pagina para volver abrirla y ya la pagina estaba en mantenimiento ,y ya no pude entrar pasadas unas horas,asi que no pude jugar a ningun juego.

Sorry, the third deposit attempt was for 50 euros, but I only entered 40. I've attached a screenshot of the page. I don't know where they got the Visa deposit from, which I never made. Instead, at the same time, it was a 48 euro deposit.

This is the registration from their website; I never completed the visa application. Instead, I completed the 48-hour visa application, and the other two are correct.

I have sent you the payment emails from paysefecar for 48 euros and 50 euros. You can check the payment ID, because only one successful deposit is reflected here.

Perdona el tercer intento de deposito era de 50 euros que puse 40.les pongo captura de pantalla de la pagina ,no se.de donde sacacaron el deposito mediante visa que yo nunca hice ,en su lugar a la misma hora fue el de 48 mediante

Este el registro de su pagina el de visa en ningun momento la hice ,en su lugar fue la de 48 y las otras dos son correctas

.Les he mandado los correos de pago de paysefecar de 48 euros y el de 50 ,se puede comprobar el ID de pago ,porque aqui solo se refleja un deposito exitoso .

Hi, I just received an email. After so many rejections, they've finally admitted I was right and have refunded my money. I imagine the complaint helped, but it's what I wanted and I appreciate it.

Hola acabo de recibir un correo ,despues de tantas negativas ,ahora me dan la razon y me han ingresado el dinero ,me imagino que la reclamacion habra ayudado pero bueno es lo que queria y lo agradezco por su parte

Dear Aniass,

Thank you for your update, and we’re truly glad to hear that your issue has now been fully resolved.

We sincerely apologize for the inconvenience and frustration this situation may have caused you. Technical or payment-related misunderstandings can be stressful, and we appreciate your patience while the matter was being investigated.

Please rest assured that our support team is always here to assist you, and we do our best to resolve any concerns as quickly and transparently as possible. If you ever experience any difficulties or have questions in the future, don’t hesitate to reach out — we’re always ready to help.

Thank you again for your understanding.

Kind regards,

Spinline Casino

Dear Aniass,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Tomas

Casino.Guru