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good morning…on 06/17/2026 at 21:16 I made a deposit to my account but my money was never credited..I talk to the live chat and they tell me that the deposit time can last up to a few days and that it will be processed within 15 minutes…12 hours have passed and I am still waiting. Every time I connect to the live chat they tell me that I will be informed via email which I never received…it should be noted that I normally sent the payment receipt as well as the bonus code with which I made the deposit but still nothing

καλημέρα…την 17/06/2026 και ωρα 21:16 έκανα κατάθεση στο λογαριασμό μου αλλά τα χρήματα μου δεν πιστώθηκαν ποτε..μιλάω με το live chat και μου λένε μια ότι ο χρόνος καταθεσης μπορεί να διαρκέσει εως και κάποιες μέρες και μια οτι θα διεκπαιρεωθει εντός 15 λεπτών…έχουν περάσει 12 ωρες και ακόμα περιμένω. κάθε φορα που συνδέομαι στο live chat μου λένε πως θα ενημερωθώ μέσω email το οποίο δεν έλαβα ποτε…να σημειωθεί πως έστειλα κανονικά την απόδειξη πληρωμής καθώς και τον κωδικό μπόνους με το οποίο έκανα κατάθεση αλλα και παλι τιποτα

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Dear sokpts,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’re experiencing.

If your deposit has never been credited to your casino account, the only thing I can recommend is contacting your payment provider for an investigation. Please keep in mind that this process can be complex and may take up to a month. In such cases, the casino’s ability to intervene is often limited.

I’m sorry that we can’t provide more immediate assistance at this time. However, I will leave this complaint open for a month, and I kindly ask you to keep us updated on any progress.

Thank you for your understanding.

Best regards,

Veronika

Dear sokpts,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru