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Scam fraudulent casino. They don’t pay out money. The withdrawal is permanently stuck with the status ‘request withdrawal’. Support is silent.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please specify when exactly you submitted your withdrawal request?
• Have you made any successful withdrawals from this casino before?
• Have you passed the full KYC verification, or at least submitted any identity documents to the casino for the verification process?
• What types of games did you play to accumulate the winnings you've been trying to withdraw?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

This is the first withdrawal request, it was submitted about a week ago.

The money was won in a variety of games.

Это первый запрос на вывод, подан он был примерно неделю назад.

Деньги были выиграны в самых разных играх.

Thank you for your reply. Kindly note that generally, we recommend waiting up to 14 days for a withdrawal request to be processed and paid out. Please do not cancel your withdrawal requests before this time elapses, as this may cause delays in the processing of your payments.

• Could you please specify what the current status of your withdrawal request is?
• How many pending withdrawal requests are currently in your account?
• Did you accumulate your winnings with or without a bonus?
• When was the last time the casino customer support communicated with you?

Dear leonleonidovich,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru