Reel Raven Casino - Die Gewinne des Spielers wurden eingezogen.

I would like to file a complaint against Reel Raven Casino.

I deposited around 400 EUR in two separate deposits (although I was charged more because of fees). After playing normally and legitimately, I managed to increase my balance to around 1,960 EUR.

At no point did I do anything irregular. I did not use any bonus of any kind. I simply deposited money, played normally, won, and then tried to withdraw my balance.

The problem started when I requested my withdrawal. Even though my account was supposedly already verified, the casino kept cancelling my withdrawals over and over again, each time asking for more documents or additional checks. I always uploaded every document they requested through their website and complied with all verification requests.

This went on for days and honestly felt like stalling tactics designed to avoid paying me.

Most of my complaints and communications with the casino were made through their private live chat system, to which I no longer have access. The whole situation became extremely frustrating and at times even humiliating due to the constant requests, delays and contradictory responses.

Finally, I received an email from the casino informing me that they had confiscated 1,660 EUR from my balance, leaving only 300 EUR in my account. They justified this decision with vague accusations and generic terms and conditions, but they never provided any actual evidence of wrongdoing.

I strongly deny having used fraud, bonus abuse, fake documents, collusion, or any unlawful activity. I only played normally as any regular customer would.

What makes this situation even more concerning is that the casino allowed me to continue playing and betting normally during the entire process, while at the same time delaying withdrawals and eventually confiscating almost all of my winnings.

At this moment, I am still trying to withdraw the remaining 300 EUR.

I honestly feel devastated and helpless about this situation. This is a significant amount of money for me, and I truly feel like I have been scammed after trusting this casino with my deposits and my time. I respectfully ask for your help and intervention because I do not know what else I can do to recover my money.

I am requesting your assistance because I believe this confiscation is unfair, abusive, and completely unsupported by real evidence.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Spanoulis,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation.

• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Do I understand correctly that you still have access to your account?
• Could you please advise how long you were a player at the casino and when exactly your winnings were confiscated?
• Is there an email from the casino confirming the amount of winnings confiscated? Please post a screenshot or forward it to jean.s@casino.guru.

I hope we will be able to help you resolve this issue. Thank you very much in advance for your reply.

Best regards,

Jean

I mostly bet on sports betting at the casino, and I played Plinko once.

Yes, I have access to the account.

I've been gambling at the casino for about two weeks

I had 1960 euros in my account and they confiscated 1660 for no reason. It's a scam. I didn't do anything wrong, not at all. I'm forwarding you the email they sent to the address you gave me.

Please, I beg you to help me or tell me how I can get my money back. I'm very, very, very desperate. Thank you.

Hacia sobre todo apuestas deportivas.del casino,jugue al plinko alguna vez.

Si,tengo acceso a la cuenta.

He estado apostando en el casino unas dos semanas

Tenía en la cuenta 1960 euros y me han confiscado 1660 .sin motivo.es un engaño.no hice nada raro ni mucho menos.os reenvío el email q m mandaron a la dirección q m habéis dado.

Por favor os ruego q m ayudéis o me digais como puedo recuperar el dinero.estoy muy muy muy al limite.gracias

Hello Spanoulis,

We would like to update you that due to Jean, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Jean has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Jean will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Thank you so much. Do you think I could get my money back? I'm really stressed.

Muchas gracias.creeis q podria recuperar el dinero,? Estoy muy agobiado

Thank you for your reply, Spanoulis.

I’m sorry to say I don’t have good news. If your account was blocked after placing sports bets, it’s likely the casino detected activity that prompted that decision. Because we don’t have sufficient expertise or insight into this area of online gambling, we are unable to interpret the casino’s investigation or their explanation accurately and therefore cannot judge this case fairly. This does not mean we consider your complaint unjustified; we are simply unable to evaluate it properly.

I understand how frustrating this must be. And I apologize that we cannot resolve this for you.

After reviewing the available information, we must close this complaint.

Please don’t hesitate to contact us in the future if you encounter issues with casino gaming, and we will do our best to assist.

Best regards,

Jean