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It won't let me make the withdrawal. I already deposited what they asked for, including the transfers they requested, and it won't even give me access. It asks for a photo of my credit card, and I try to send it, but it says the size isn't sufficient, preventing me from completing the process. So what can I do?

pues no me deja hacer el retiro ya deposité lo que me pidieron y se las transferencias que me pidieron para poder hacer mi retiro y ni siquiera me da el acceso me pide una foto de mi tarjeta de crédito y las trato de enviar pero que dice que el tamaño no no alcanza y no me permite hacer el proceso como para que no haga el retiro entonces qué puedo hacer

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Hello,

Thank you very much for submitting this complaint. I’m sorry to hear about the problem you’re experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made any successful withdrawals from this casino before?
• How much money have you deposited into this casino so far?
• Have any of the identity documents you uploaded been approved by the casino?

I would also like to emphasize that when uploading photos of your bank card, you should always cover the middle digits and the CVC/CVV code with a piece of paper. Please never send a photo of your card with all digits fully visible, as this information could be misused.

Additionally, please refrain from making any further deposits or paying additional fees requested by the casino in order to process a withdrawal. Requesting more and more money to release winnings is often a tactic used by fraudulent platforms. You can read more about the practices of scam casinos here.

• Has the casino explained why you are required to make an additional deposit?
• Have you accumulated your winnings with or without a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Yes, in fact, I already did all that. I had a successful withdrawal of $30 at the beginning, supposedly to verify, and yes, the withdrawal went through. After that, I made transfers—I transferred about $300, three, and $400, sorry—and now it won't let me continue the process to withdraw the amount that I supposedly earned.

sí de hecho ya hice todo eso obtuve un retiro exitoso de $30 a principios según para verificar y sí sí se hizo el retiro ya después sí hice transferencias en sí he transferido como $300 tres y 400 perdón este y ya no me deja después seguir el proceso para retirar la cantidad que según supuestamente yo había ganado

Yes, in fact I was winning with what I had deposited there at the casino.

sí de hecho estuve ganando con lo que le había depositado yo ahí al casino

I have screenshots of the deposits as well as what the app asked me to do; in fact, it even asked me to become a VIP. I transferred money to become a VIP, but it still won't let me.

tengo capturas de los depósitos tanto como de lo que me ha pedido la aplicación de hecho hasta me pedía que me hiciera VIP igual transferí para hacerme VIP y no aún así no me deja

Thank you for your responses.

Sadly, because this is not a legitimate casino and operates without any proper licensing or regulation, there is no responsible authority or organization that can force them to release any funds, winnings or return your deposits to you.

As this is a confirmed scam operation, we have no way of assisting further with the recovery of your funds. We can only recommend reporting the incident to your local law enforcement or financial cybercrime unit. While we realize this may not result in the recovery of your money, it can help raise awareness and potentially support investigations into these fraudulent platforms.

I will classify your complaint as "unresolved" in our records, which will negatively impact the casino’s rating. While this may not fully resolve your concerns, it will act as a cautionary note to other players. I strongly advise against making deposits with establishments that you have not thoroughly verified or researched for reviews in the future.

I’m truly sorry that we were unable to assist you further in this case. Please know that we are here to help should you encounter any similar issues with this or another casino in the future.

Thank you for your understanding, and I wish you the best moving forward.

Best regards,

Veronika

Casino.Guru Team