Parimatch Casino BR - Der Rückzug des Spielers verzögert sich.

Good afternoon since 07/10/2022 I'm trying to withdraw and I can't, at first they asked to send the documents I sent everything as requested they took more than a week to respond, they asked me to send it again I did as requested but so far nothing .

I contacted several times via chat and they asked to wait

Boa tarde desde o dia 10/07/2022 estou tentando efetuar a retirada e não consigo, a principio pediram para mandar os documentos enviei tudo conforme solicitado demoraram mais de uma semana para responder, me pediram para mandar novamente fiz como solicitado mais até agora nada.

Entrei em contato várias vezes pelo chat e pedem para aguardar

Hello julianaeallan,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Parimatch Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Good morning, since 07/10/2022 I have been in this verification process, I used real money and part of it was a bonus but fulfill all the requested requirements and since then I have been waiting for the account to be verified.

Bom dia, desde o dia 10/07/2022 estou nesse processo de verificação, utilizei dinheiro real e parte era bônus mas cumprir todos os requisitos solicitados e desde então fico aguardando para conta ser verificada.

Thank you julianaeallan for all the information. I will now forward your complaint to my colleague Natalia who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hi julianaeallan,

I've just reviewed your case and am sorry to hear that you have to deal with such an issue. I'll try my best to help you by contacting the casino, and we'll see what can be done for you if the casino replies.

Dear Parimatch Casino, I'd like to invite you to join this conversation and take part in the resolution of the player's complaint. Can you please share more information regarding the player's case? Can you please explain to us why there's been a delay in the verification of the player's account?

I'm looking forward to hearing from you!

Kind regards,

Natalia

Hello! 

Dear julianaeallan, 

Verification of the betting account is completed on August 06, after which you have created successful withdrawal requests. Thank you for your cooperation! 

Also, we are very sorry that the confirmation of personal data may have caused negative emotions. Verification is a normal procedure, which is done in most BKs. When it passes, you should not worry, because our specialists are also interested in the fastest data confirmation. 

Dear Parimatch Casino, thank you for this information.

Dear julianaeallan, can you please check the last reply from the casino and confirm that your account was already verified? I'll set the timer for 7 days for you, hope to hear from you in a set time frame.

Best wishes,

Natalia

Dear julianaeallan, we haven't heard from you for a while, I hope you're doing well.

Could you please check your account and inform me if it's already verified? I'll set a timer for 7 more days for you but please be notified that if you fail to respond in the set time frame, I will be forced to reject your complaint.

Hope to hear from you soon.

Regards,

Natalia

Dear julianaeallan,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we haven't heard from julianaeallan for a while and are now forced to reject the complaint due to the lack of interaction with the player. For now, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

Regards,

Natalia