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Withdraw rejected

Dear Princes11,

Thank you very much for submitting this complaint. I’m sorry to hear about the issue you’re facing.

Could you kindly confirm whether you have completed the full KYC verification process?

Additionally, if possible, please send me a screenshot of the error message you encounter when trying to withdraw your winnings.

I also wanted to double-check the disputed amount listed in your complaint. Is it correct that the amount in question is 10 INR?

Lastly, were your winnings accumulated with or without a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Dear Princes11,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.