Panda Zino Casino - Der Spieler hat nach dem Gewinn keinen Zugriff mehr auf sein Konto.

I played on panda zino and won £400 it accepted my payment and it has asked me to send in do mention and a selfie but now I cant sign in if i was not allowed to play on there why did it accept me and not say when I signed in the UK did it not stop me it not fare as that money is still in my account i should be able to claim it if I played on it I won the money fare and square and it still has not refused me it has only asked for my information paperwork and selfi

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Dear mariedunlop69,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you accumulate your winnings with or without an active bonus?
• Could you please let me know which documents you have already provided and when exactly you sent the last one?
• Have you provided all the required documents as soon as possible and in the correct format?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards

Petra

Dear mariedunlop69,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Petra
Casino.Guru