One Casino DK - Die Gewinne des Spielers wurden eingezogen.

I had received a deposit bonus worth 100kr if I deposited 100kr. Later I see that I can withdraw 200kr. Since I only won 170kr on the bonus, I deposit 100kr more and withdraw. The 100kr I deposited came into my account, but the remaining 170kr has suddenly disappeared.

Jeg havde fået en indbetalings bonus værd 100kr hvis jeg indbetalte 100kr. Senere ser jeg så jeg min. kan udbetale 200kr. Da jeg kun vandt 170kr på bonusen så jeg sætter 100kr. mere ind og udbetaler. De 100kr jeg indbetalte kom in på min konto, men de resterende 170kr er ligepludselig forsvundet.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please send me a screenshot of it or a link to the bonus you activated and played with?
• Have you wagered your second deposit of 100 DKK before you attempted to withdraw your winnings?
• Have you tried contacting customer support after you found out that you were unable to withdraw 170 DKK due to minimum withdrawal requirements?
• Which payment methods did you use to deposit money into the casino, and which method did you want to use for your withdrawal?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear Ivano07,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru