Nova Casino - Die Rücknahme des Spielers hat sich verzögert.

UV. Casino guru, I ask you to intervene in the situation I encountered on September 6, 2026.

I have made more than one withdrawal and deposit at this casino!!!

As recently as September 5, 2026, I was withdrawing funds without any problems. As soon as I hit a multiplier in the game (x1150 for a bet of 5 UAH), I placed another withdrawal request after playing! Based on previous withdrawals, they were very fast and there were no problems!

So, I deposited 9,000 UAH for withdrawal, but they're not withdrawing it! Tech support has stopped responding, both on the website and in the Telegram channel.

I just wrote that there were problems with the chat and that the withdrawal verification time takes from 5 minutes to 6 hours.

This regulated time has already ended + I go to the operator’s website, read a bunch of messages and do not give a single answer, they simply ignore me!!!

In the grand scheme of things, this all seems incredibly inappropriate! What kind of casino is this that's causing difficulties when withdrawing 9,000 hryvnias?

I also want to note that I played with real money!

I have drawn conclusions more than once

I will publish screenshots of correspondence and screenshots of deposits and withdrawals on this site as confirmation that I have previously withdrawn funds from this resource.

УВ. Casino guru прошу вас вмешаться в ситуацию с которой я столкнулся 06.09.2026. 

На данном казино имею не один вывод и не один депозит!!! 

Ещё 05.09.2026 средства выводили без проблем. Стоило мне словить множитель в игре ×1150 ставка 5 грн поиграв ещё поставил средства на вывод!!! Если отталкиваться выводам ранее то они были очень ускоренные и проблем не возникало!!

Вобщем я поставил 9000 грн на вывод их не выводят!! Тех поддержка перестала отвечать, как на самом сайте так и в ТГ канале. 

Написав лишь что проблемы были с чатом и то что вывод на проверке время занимает от 5 минут до 6 часов. 

Это регламентированное время уже закончилось + я захожу на сайт оператор прочитала кучу сообщений и не даёт не одного ответа просто игнорят!!! 

На общем фоне всё это выглядит в край не адекватно! Что это за казино в котором начинаются сложности при выводе в 9000 тысяч грн

Так же хочу отметить играл я на реальные средства! 

Я не однократно делал выводы 

Скриншоты переписки и скриншоты депозитов выводов на этом сайте я опубликую в знак подтверждения того что ранее я выводил с этого ресурса средства.

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Dear matrosov033,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 12 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 12 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Karla M.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear matrosov033,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Karla