Nomad Casino - Das Spielerkonto wurde gesperrt und ist nicht mehr zugänglich.

Hello, I need help. This casino won't let me access my account. They say it's a security measure and ask for a photo every time, mocking me, but they won't open my account. I don't know what to do anymore. They ask the same thing every time, and I've sent it to them 100 times. I still have 900,000k left, and they took it all for themselves and blocked my account without asking, without telling me about it first.

I told them that I would complain to everyone, but they didn't care, but I will go all the way out of principle, so that everyone knows who they are.

здраствуйте хочу попросить помощ меня не пускает на мой же аккаунт этот казино они говорят что мера безопасности и просят каждый раз фото и издеваются но не открывают мой аккаунт я уже не знаю что делать они каждый раз спрашивают одно и то же а я им отправлял его 100 раз. там еще у меня остались деньги 900000к они все забрали себе и заблокировали мой аккаунт без проса и не сказали мне об этом сначала

я им сказал что буду жаловаться всем но им было все равно но я пойду до конца из принципа пусть все знают кто они

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Nomad Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas