Nitro Win Casino - Das Spielerkonto wurde aufgrund eines Selbstausschlusses geschlossen.

Hello!

I blocked myself on the chat 17/12 at lucky casino and before that nitrowin, slotpony etc. Wrote clearly that I wanted to block myself from all the casinos they own. Wrote clearly that I have a gambling problem. And wanted to block myself from all of them.

Yet they have sent text messages about deposit bonuses, VIP etc.

license Elvel Limited, a company

want all deposits back from 12/17/2025 from all casinos.

Last time I tried to file a complaint here, they sent me free money.

Have proof of everything.

Please help me get my deposits back.

Shouldn't have even been able to open an account with them.

help me please

Hej!

Jag blockerade mig på chatten 17/12 hos lucky casino och innan dess nitrowin, slotpony mm. Skrev tydligt att jag ville blocka mig ifrån samtliga casinon som dom äger. Skrev tydligt att jag har gambling problem. Och ville spärra mig från samtliga.

Ändå har dom skickat sms om insättning bonus, vip mm mm.

licence Elvel Limited, a company

vill ha alla insättningar tillbaka ifrån den 17/12 2025 från samtliga casinon.

förra gången jag försökte göra en anmälan här så skickade dom gratis pengar till mig.

Har bevis på allt.

snälla hjälp mig få tillbaka insättningarna.

Borde inte ha kunnat öppna konto hos dom ens.

hjälp mig snälla

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Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Nitro Win Casino.

Please allow me to ask you a few questions so we can better determine how to assist you.

• Is your account in Nitro Win Casino currently closed, or is it accessible to you?
• Could you please share the communication in which you informed the casino about your gambling issues? Make sure the recipient and the sender are both identifiable. Please share the information with timestamps if available, to my email at tomas@casino.guru
• When was the last time the casino allowed you to deposit?
• Has the casino responded to your refund request already? What did the casino reply?

If your account is currently not blocked, as the next step, I recommend you contact the casino again with a new self-exclusion request via email at support@nitrowin.com, and at the same time, include me in the copy of the email at tomas@casino.guru

When applying for self-exclusion, clearly state the reason for deactivating your account and specify the period. Additionally, the email subject should be marked and easily recognizable, as the casino support receives many requests per day. If it is marked visibly, you will stand a better chance of having your request granted as soon as possible.

Example:

Email subject: Self-exclusion:

Player’s info:

First name:

Last name:

Date of birth:

Casino login:

Email address:

"Greetings Nitro Win Casino Support,

I’m writing to inform you that I wish to be immediately excluded from this casino and from receiving any gambling-related marketing material permanently.

The reason for my decision is that I am suffering from gambling problems.

I acknowledge that I will not be allowed to rescind my self-exclusion during this period and that the self-exclusion cannot be lifted before the end of the agreed period."

In the meantime, check other resources and information in our responsible gambling guide found here: https://casino.guru/responsible-gambling-guide

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello!

This doesn't just apply to Nitro Win. It applies to all their casinos.

some are blocked and some are not. I've had time to gamble away a lot of money.

I'll send everything I have shortly.

Hej!

Det gäller inte bara Nitro win. Det gäller alla deras casinon.

vissa är blockerad och vissa inte. Har hunnit spela bort massa pengar.

skickar allt jag har inom kort.

Thanks for your reply.

Our first recommendation is for you to request a self-exclusion due to gambling problems in any casino where you have an open account. Feel free to use the template above.

Kindly share any confirmation you received regarding your self-exclusion in this or other associated casinos under the same license or any other evidence the casino should have protected you from gambling me for review.

Send this information to my email at tomas@casino.guru or post screenshots here.

Thanks in advance for your cooperation.

Dear rebeccatolieelf,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru