NextBet Casino - Der Rückzug des Spielers hat sich verzögert.

Since January 19 I requested withdrawal and they do not pay, my username is

Desde el 19 de enero solicite retiro y no pagan, mi usuario es

Hello coketoale,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with NextBet Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Please send all the documents they requested.

I never accept bonds

I talk to them every day and all they say is... "Our team is working on your problem."

Mande todos los documentos que solicitaron.

Nunca acepto bonos

Hablo todos los días con ellos y solo dicen... "Nuestro equipo está trabajando en su problema"

Hello coketoale,

Were all the previous withdrawals canceled by you or the casino?

Additionally, please forward the communication between you and NextBet related to this issue to nikolas.b@casino.guru for further review.

Looking forward to hearing from you.

Regards,

Nick

They always cancel my requests after 3 or 4 days, it's impossible with them, and in the chat they only say that they are working on the problem.

Ellos cancelan siempre mis peticiones a los 3 o 4 dias, es imposible con ellos, y en el chat solo dicen que estan trabajando en el problema

Hello coketoale,

I have previously requested to forward the communication between you and NextBet Casino and you have currently forwarded only an e-mail written by you.

Please send the e-mail communication you had with the casino as soon as possible for further review.

Regards,

Nick

How do I get that file? When I close the chat, it's deleted. What I can do is write to them again. The responses are the same, automated, and they seem like robots.

Como obtengo ese archivo al cerrar el chat se borra, lo que puedo hacer es volver a escribirles total. La respuestas son las mismas, automáticas parecen robots.

Hello coketoale,

As future advice, I would recommend to always contact the e-mail support first as live chat does not have such competence as their e-mail assitance.

I will now forward your complaint to my colleague Romi (romana.r@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello coketoale,

My name is Romi, and I will be assisting you with your case. I would like to request the presence of a representative from the casino in this conversation.

Dear NextBet Casino,

Could you possibly provide additional information regarding the withdrawal and clarify the situation?

Thank you in advance.

Respectfully,

Romi

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear coketoale,

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint, and we are forced to close it as ‘unresolved.’

Normally, in order to reach any kind of agreement, all three parties (player, casino, and mediator) need to communicate closely. Unfortunately, this is not the case, and we were left alone in our attempt to solve this issue.

I am very sorry I couldn't be of more help, but at least closing this complaint as unresolved will negatively influence the casino's rating, and other players can read about your experience in our review.

The casino can reopen this complaint anytime.

Best regards,

Romi