Neospin Casino - Der Rückzug des Spielers hat sich verzögert.

Failing to commit to withdrawing my winnings, won 10k and have a maximum withdrawal of 6000 AUD. Before I withdrew I was emailed I was a verified account the night before, go to withdraw and say I'm not... contact support finally get verified? after sending all my documents being approved the night before. Then lodge my withdraw through a bank transfer on the 19th. (I'm writing this on the 23rd so 5 days later) still nothing but generic replies of, "oh its still pending, I've contacted the finance team" 

Doubt I'll ever even receive my winnings, stay away from this website. 

Don't waste your time like they wasted mine 

Hello,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings within 14 days since requesting the withdrawal, please let us know, and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Tomas

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Hello, my dispute has been resolved and I have received my payment of 6000k AUD.

But now my 4000k aud withdrawal is being rejected Ahaha

Alright nevermind,

On my second withdrawal of 4000k AUD, It was rejected the first attempt.

Then I was logged out of my account with my password being changed which I never requested and now I am when I am linked to change my password my link is invalid.

Then I get emailed a 2nd time my 4k withdrawal was rejected.

This website is so freaking dodgy its unbelieveable

Thanks for the update.

Were you able to request a withdrawal of your remaining winnings?

Has the casino decided to close your account? Have you received any explanation or assistance from the casino support?

Let me know about any other developments since your last post.

If the issue persists, please share your communication with casino support regarding the issue. My email is tomas@casino.guru

Looking forward to your reply.

Dear marldd442271,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru