Mr Sloty Casino - Der Rückzug des Spielers verzögert sich.

I made a first withdrawal request on January 4, but after waiting 3 months without result, the request was automatically canceled by the site. I made a second request on April 4 but still no response. Every time I write to the customer service they always reply the same way " your request is under control for authorization ..."

Ho fatto una prima richiesta di prelievo il 4 gennaio, ma dopo aver aspettato 3 mesi senza risultato, la pratica è stata annullata automaticamente dal sito. Ho fatto una seconda richiesta il 4 aprile ma ancora senza risposta. Ogni volta che scrivo al servizio assistenza clienti rispondono sempre allo stesso modo " la sua richiesta è sotto controllo per l'autorizzazione..."

Hello baxtard86,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Mr Sloty Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hi Nick, yes, my account has been verified since December 2022, and winnings have been made by playing for real money. The last time I wrote to the casino it must have been 20 days, to always receive the same response "the request is under control" as if it were a recorded phrase.

Ciao Nick, si, il mio account è verificato da dicembre 2022, e le vincite sono state fatte giocando con soldi veri. L'ultima volta che ho scritto al casinò saranno passati 20 giorni, per ricevere sempre la stessa risposta " la richiesta è sotto controllo" come se fosse una frase registrata.

I forgot to add the reason why I had contacted the casino....always the same, I asked at what stage my file was, which bears the number 312113576

Dimenticavo di aggiungere il motivo per cui avevo contattato il casinò....sempre lo stesso, chiedevo a che punto fosse la mia pratica, che porta il numero 312113576

Dear baxtard86,

Unfortunately, we have come to a point, where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 15+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.

Sadly, we are forced to close your complaint as "unresolved." This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, we have no other choice since it seems to be a common practice of Mr Sloty Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Mr Sloty Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.