Millionaire Casino - Der Spieler geht davon aus, dass sich die Auszahlung verzögert.

Tämä englanniksi koska kirjoitin juuri englannin kieliselle sivulle ja kopioin tekstin:

First all was good and when i started to trust them, they started to lie.

They lie, lie, lie and lie!!! I were suppose to get my money out in 24 hours because VIP.

Now it has been almost 3 days.

When i kept asking after my money, they shut my chat to the customerservice.

I trusted what they promised and many things went wrong when they started to cheat.

Earlier customerservice just kept telling me lies. "We are hurrying", "it is almost there", "sorry we didnt notice the VIPpreviledge", "now we will pay". "Sorry, i am sure it is coming soon", etc etc

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear LEKI69,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Updating! My money was returned back to my gaming account last monday morning. 4 days after my first whitdrawal request.

I made whitdrawal again and now process is going all over and nothing happens. 2,5 days has gon past. VIP were suppose to have money out in 24 hours. Customer service doesnt answer anymore. It's a complete waste of time to talk to the chat bots.

No one answers emails anymore. It's been 6 days, 16 hours and 1 minute since my original request for a refund.

License questions are not answered at all and they are not concerned with any human aspects.

I have been playing at this casino for a long time. Problems have only started to arise recently.

Withdrawals have been AS PROMISED within 24 hours for VIP customers.

So I have withdrawn several times and everything has been fine with KYC as well.

Update in English.

Last week and this week they were claiming that 24 h whitdrawals are not True to the VIP clients (when my whitdrawal started to delay) But at the chat they still promise that it is excisting and in a future they will do what ever they can to make it happen for VIP in 24 hours.

First place i have got promises that when i reach VIP-level, whitdrawal will happen in 24 hrs. Then they denie it and now they say it is True. Oh my god.

Dear LEKI69,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear LEKI69,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Karla
Casino.Guru